Our Services

Annual Awards Programme
There are many benefits that can be enjoyed by taking part in the Outstanding Organisations annual awards programme. These awards are unique and depending on the category(s) entered, winners are selected based on the:

  • Quality of service delivery – based on feedback from a customer survey

  • Level of employee engagement – based on feedbac from an employee survey

  • Level of customer and employee insight within the leadership team – based on a test of managers!

The awards provide a platform for recognising outstanding performance by organisations of all sizes and sectors

Customer Loyalty Score™
This is our unique and innovative approach to helping you understand what your customers value, what they think of your performance in the 5 areas that matter most to them, and just how loyal they are to your organisation. It also measures and confirms the extent of customer insight amongst the management team!

Employee Loyalty Score™
This is our unique approach to helping you understand what your people value the most, how they feel you measure up against the factors that are important to them, and the extent of loyalty they feel for the organisation.

Benchmarking Reports
These areproduced on an annual basis to recognise outstanding organisations, identify key customer and employee loyalty drivers across different sectors and also the areas that customers want organisations to be better at.

National Standards
We have some of the most experienced Assessors and Consultants to support organisation that want to us e any of the following national standards:

  • Customer Service Excellence

  • Putting the Customer First

  • Investors in People

  • Lexcel

  • Special Quality Mark

  • Carbon Action


To find out about any of our services and how we can help your organisation please click on the link below: