What is an Outstanding Workplace?

An outstanding workplace is one where the leadership team has a clear understanding of the things that matter most to employees, genuinely strives to achieve excellence in those key areas and acts on feedback in a positive and constructive way.

How can an Outstanding Workplace be measured?

The Insight100 approach uses the Employee Loyalty Score™ to measure:

  • The likelihood of your employees recommending your organisation as an outstanding place to work - i.e. your Employee Net Promoter Score

  • Your score against the five things that matter most to your employees.

  • The level of insight that exists amongst your leadership team related to the employees– in other words, do your leaders know the 5 things that are most important to your employees?

Your performance in the 3 areas above is used to determine whether you are eligible for an award for an outstanding workplace.

A detailed benchmarking report unique to your organisation is also available that provides you with:

  • Your Employee Net Promoter Score

  • The 5 things that are most important to your various employee groups and how your performance is rated against these various service dimensions

  • Suggestions for improvement directly from employees

  • An analysis of your scores and loyalty drivers by various employee categories – thereby enabling you to focus on particular loyalty drivers for specific groups of employees in order to generate more loyalty.

To find out more about measuring your organisations Employee Loyalty Score™ or any of our other services please click on the link below to get in touch:


*Net Promoter Scoreâ and NPSâ are registered trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. All rights & trademarks are acknowledged.