What is an Outstanding Organisation?

An outstanding organisation is one that has a clear purpose, great leadership and great people.

It has a genuine commitment to its customers and clients as well as its employees; it understands customer and employee needs; delivers product and service on time and to budget and never forsakes existing customers in its efforts to acquire new ones.

In doing all this an outstanding organisation creates a powerful sense of loyalty to its brand from customers and employees alike.

To be considered outstanding, an applicant organisation must be able to demonstrate that it:

  • Has a high level of customer and employee insight, and

  • Has created an outstanding workplace, and

  • Delivers outstanding customer service

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