Measure Your Loyalty Score

You have the option of measuring your Customer Loyalty Score, your Employee Loyalty Score, or both

 

The Customer Loyalty Score™ is established from your performance in 3 key areas:

  • Your Net Promoter Score®

  • How satisfied your customers are with the way you deliver against the 5 things that matter most to them

  • How well you actually understand your existing customers

 

The Employee Loyalty Score™ is established from your performance in 3 key areas:

  • Your Employee Net Promoter Score

  • How satisfied your employees are with the 5 things that matter most to them in the workplace

  • How well you actually understand your employees

 

To find out more about measuring your organisations Customer or Employee Loyalty Score™ or any of our other services please click on the link below to get in touch: