Our Vision
We believe that every organisation has the potential to become outstanding and Insight100 exists to help them realise that potential.

We believe the 2 things that make organisations outstanding are the level of insight they have about their customers and their employees and the way they go about using that insight to create, nurture and grow the level of loyalty from these key stakeholders.

Our Mission
Our mission is to enable organisations become outstanding by helping grow their Customer Loyalty Score™ and their Employee Loyalty Score™.

We will do this by helping organisations:

  • Measure and benchmark the loyalty of their customers and employees

  • Identify what their customers and employees value the most and how they rate the current levels of performance in these areas

  • Identify critical areas for improvement from the customer and employee perspective

  • Identify appropriate frameworks, tools and techniques to make improvements and help progress towards the status of becoming an Outstanding Organisation™

Our Values
The values we hold dear are:

  • Loyalty

  • Service

  • Quality

  • Value

  • Innovation


To find out about any of our other services and how we can help your organisation please click on the link below: